Clinical Process Improvement Consulting

Hospital operational efficiency and emergency room consulting

CLINICAL PROCESS IMPROVEMENT CONSULTING

Improve Your Organization’s Clinical Processes

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The IOM has challenged all hospitals to “radically transform the health care system and related policy environment in order to close the chasm between what we know to be good quality care and what actually exists in practice”. In order to meet this challenge, hospitals must evaluate and where appropriate, redesign their clinical processes. The Sullivan Lakier Group is a national consulting firm with significant experience in helping to improve your clinical processes in order to optimize patient, physician, and staff satisfaction and patient outcomes. Our consulting approach takes into consideration your organization’s unique needs and goals, whether it be to redesign clinical processes system-wide or a focused project for a specific department/service. In either case, the SLG consulting experts work in partnership with members of your organization’s team to identify current processes to be improved, analyze causative factors, develop plans for improvement, implement changes, monitor outcome metrics, and sustain success.

CLINICAL PROCESS IMPROVEMENT CONSULTING SERVICES:

We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:

Evaluate your overall clinical processes or specific areas identified and make recommendations for improvement
Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
Provide project leadership or hands-on support for implementation as needed
Provide an operations dashboard and training that allows the organization to monitor progress and ensure the gains are maintained.

The areas of focus for a clinical processes improvement effort typically fall into the following categories:

Case Management
Utilization Management
Patient Flow
Access to Care
Patient Safety
Patient Satisfaction
Patient Transportation
Clinical Standardization
Clinical Documentation
Medication Administration
Clinical Outcome and Quality Improvement
Medical Staff and Nursing communication and collaboration
Interdepartmental Communication and Collaboration
Physician and/or Staff Satisfaction
Supply and equipment availability and access
Coordination of services and continuity of care
Handoff’s between departments and amongst staff
Healthcare provider knowledge of approved clinical processes
Ability and authority of all health care providers to identify and “fix” clinical processes

BENEFITS OF OUR CLINICAL PROCESS IMPROVEMENT CONSULTING SERVICES

The impact of redesigning clinical processes can be significant including:

Improved patient, physician, and staff satisfaction
Improved care delivery systems
Improved patient flow and access to care
Increased care provider knowledge
Increased patient safety
Improved documentation and communication
Enhanced care delivery efficiency
Decreased errors and injuries
and more . . .

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